Custard Box Records

Calculating the correct postage and packing costs can be quite complex, particularly if you purchase multiple items and live outside the UK (see the Postage button). For this reason, when you add items to the shopping cart no postage and packing charges are shown. This is so that we can offer the best shipping costs according to what you order, its packaging requirements, its weight, and the service you require.

Once your order is received, we will send a request for payment showing the total costs including postage and packing. You will then have 5 days to make the payment. If payment is not received within 5 days of the notification, the order will be considered cancelled.

At step 3 of the ordering process, where you enter customer information, there is a space for notes. Here you can specify the type of postal service you require - first class (UK), second class (UK), special delivery (UK), signed for, etc. Unless you indicate otherwise, the default service for the UK is second class, and for international customers is air mail small packet rate. However, if your order is valued at more than £46 items will have to be sent using a signed for service (see the Postage button).

The space for notes on the customer information page can also be used to indicate if you want to pay by a cheque drawn on a UK bank or UK postal order. The normal payment method is PayPal, which gives you buyer protection.

The request for payment will be generated by PayPal, so it is important when sending your email address that it is the one linked to your PayPal account. Alternatively, if you have chosen to pay by UK cheque or postal order, you will be informed of the amount due and instructions on how to pay.

When paying by PayPal, goods will only be sent to the address notified by PayPal.

If you have any questions, please forward them on the form below.